Made-To-Order Products
Expertly Crafted in the USA
Product Warranty
Our products are covered by a 3-Year Top-to-Bottom Warranty against defects in original materials and craftsmanship. This warranty includes the frame, ribs, finial, tilt mechanism, crank-to-lift mechanism and housing, fabric canopy, rib pockets, and seams. If a defect in materials or workmanship is found within 3 years of the purchase date, we will, at our discretion, repair or replace the product at no charge.
Fabric Warranty
Outdoor acrylic fabrics are covered by limited warranties from their respective manufacturers, which protect against fading, dry rot, and shrinkage. Please note: these warranties do not cover labor costs for installation performed by dealers.
Sattler/Outdura®
Sunbrella®
What Is Not Covered
This warranty does not cover damage caused by misuse, neglect, vandalism, lack of maintenance, or acts of nature (including but not limited to wind, hurricanes, tornadoes, storms, and animals). If a defect is determined to be covered under warranty, we will repair or replace the product and cover return shipping. If the issue is not covered, the customer will be responsible for all repair, replacement, and return shipping costs.
Wind Damage
Wind damage is not covered under warranty. Umbrellas should never be left unattended while open, especially in windy conditions. We strongly recommend using a properly weighted base with tightening screws. During high winds, umbrellas should be closed, removed from their base, and laid horizontally or securely stored. These precautions help reduce the risk of damage to your umbrella, furniture, and surrounding property.
Shipping Damage
Customers must inspect all items upon delivery and notify us of any shipping damage within 3 days. We are not responsible for damages or loss caused by the carrier. Once notified, we will file a claim with the carrier and issue a replacement item to the customer.
Warranty Claims Process
All warranty claims are subject to review by our warranty team. In many cases, this determination can be made using customer-supplied pictures of the affected product. If this determination cannot be made using pictures, customers are responsible for shipping products to us for inspection and repair. We are happy to assist with repairs or replacements for wind-damaged umbrellas, but the customer will be responsible for the cost of parts, repairs, and shipping both ways.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return window from the date of delivery.
Because our products are custom-built and made-to-order, returns are subject to the following conditions:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days.
If you have any questions about your return or need assistance, our customer service team is happy to help.
We take pride in everything we do, from our exceptional customer care to the handcrafted umbrellas, cushions, and pillows we produce right here in the USA. Every item that leaves our shop is made with precision, care, and premium materials—including 100% solution-dyed acrylic fabrics from trusted brands like Sattler and Sunbrella. These fabrics cost more than polyesters or olefins, but for good reason: they’re the most durable and fade-resistant textiles available, built to withstand even the harshest outdoor environments.
