Our umbrellas are covered by a 3 YEAR WARRANTY from defects on original materials and workmanship. Includes: Frame, ribs, finial, tilt, crank handle, housing, canopy and rib pocket seams.

 If a defect in the original material or workmanship appears during the warranty period we will repair or replace the product without charge. 

Fabric Guarantees: Acrylic fabric comes with a limited warranty that covers against fading, dry rot, and shrinkage. These warranties do not cover labor in installation supplied by the dealer. 

OUTDURA: Outdura 9.25oz. awning (marine) grade fabrics are 100% solution dyed acrylic and are backed by Outdura’s 6 year limited warranty. Outdura 8oz furniture grade fabrics are 100% solution dyed acrylic and are backed by Outdura’s 5 year limited warranty. 

SUNBRELLA: Sunbrella 9.25oz awning (marine) grade fabrics are 100% solution dyed acrylic and are backed by Sunbrella’s 10 year limited warranty. Sunbrella 8oz furniture grade fabrics are 100% solution dyed acrylic and are backed by Sunbrella’s 6 year limited warranty. 

What Is NOT Covered: Damage caused by misuse, neglect, vandalism, lack of maintenance, or acts of nature (including but not limited to wind, hurricanes, tornadoes, storms and exposure to animals) are not covered by this warranty. If the umbrella is found to be warranted, then the manufacturer will pay for the return shipping. If the umbrellas are not warranted, then the customer will be billed for the repairs and any shipping charges. 

Wind Damage: Umbrellas should not be left unattended while open, especially during windy conditions. We highly recommend that all umbrellas are secured with a sufficiently weighted base with tightening screws. During windy conditions umbrellas be closed, removed from their base, and stored, or laid horizontally. This will reduce the risk of damage to your umbrella, furniture, and other belongings or property. WIND DAMAGE IS NOT COVERED UNDER OUR LIMITED WARRANTY. 

Goods Damaged During Shipment: Customers are expected to open and inspect each item for any damage that may have occurred during shipment and notify the manufacturer immediately within 3 days in order for a claim to be filed with the carrier. the manufacturer is not responsible for ANY damages or loss caused by the carrier. Once we are notified of damage or loss,the manufacturer will file a claim and issue a replacement to you. 

Any warranty claim will be subject to review by the manufacturer. The customer will be responsible for shipping to the manufacturer for inspection and repair. 

Call Tags & RA’s: The manufacturer will repair or replace frames for wind-damaged umbrellas for our customers. It will be the customers responsibility to pay for the repairs or replacement frames and freight both to and from the manufacturer. Return Policy: The manufacturer has a 30 day return policy effective from the date of delivery. There is a 30% restocking fee on ALL returned orders. NO EXCEPTIONS