Terms & Conditions

The following Outdoor Living Your Way Terms & Conditions apply to the use of this website as well as all transactions conducted through the site.

Legal Notice

Outdoor Living Your Way may post all notices to you on our website. Also, Outdoor Living Your Way will deem them delivered within thirty (30) days after posting. Outdoor Living Your Way shall make Personal Notices to you either by e-mail or the address you provide on our website. To contact us, please email us a hello@outdoorlivingyourway.com

Due to the Outdoor Living Your Way Products Terms & Conditions, delivery shall be deemed to have been made by you to Outdoor Living Your Way five (5) days after the date sent.

Copyright

All content appearing on this Web site is the property of Outdoor Living Your Way. Because of this, Outdoor Living Your Way reserves all rights. Outdoor Living Your Way authorizes you, as a user, only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: “Copyright © 2010-2023 OutdoorLivingYourWay.com. All rights reserved.”

Use Of Site

This site contains other proprietary notices and copyright information. The terms of those notices must be observed and followed. As a result, information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Outdoor Living Your Way and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Outdoor Living Your Way believes that customer conduct violates applicable law or is harmful to the interests of Outdoor Living Your Way and its subsidiaries.

Privacy Policy

Outdoor Living Your Way use of personal information that you may submit to Outdoor Living Your Way through this Web site is governed by the Outdoor Living Your Way Terms & Conditions.

Shipping & Delivery

At this time, Outdoor Living Your Way ships merchandise to locations within the continental United States and Canada only, no other international locations are included unless a quote has been received directly from an Outdoor Living Your Way representative and payment has been made in advance. As a result, Outdoor Living Your Way does not ship to Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands unless a quote has been received directly from an Outdoor Living Your Way representative and payment has been made in advance. The risk of loss and title for all merchandise ordered passes to you when the merchandise is delivered to the shipping carrier.

Warranties

Outdoor Living Your Way umbrellas are guaranteed for two years to be free from defects in original material and workmanship. This guarantee includes the following: frame, crank, tilt, mechanism, housing, rib cleats, valance clamps, and cap. This guarantee does not cover the following: product failure caused by unreasonable use and/or care, acts of nature (i.e. wind/storm damage). If a defect in original material or workmanship does occur during the warranty period, Outdoor Living Your Way will repair or replace, at its discretion, the product without charge. If a problem occurs after the warranty period you may request a repair or replacement quote upon inspection of the damage. Freight charges both ways will be your responsibility. Vinyl and mesh fabrics do not carry any warranties.

Return Policy: IMPORTANT

Outdoor Living Your Way will not accept returns without an RA# (Return Authorization Number).

The RA# must be on the outside of the package near the label. If the RA# is not visible on the outside of the box, Outdoor Living Your Way will refuse the package. There will be a 30% restocking fee on all orders returned. Please take the time to confirm every detail of your order is correct before placing the order. If you have any questions before you place your order, please call 919-975-7414 or use the contact form on our Contact page. Please be aware of this fee before placing the order and all details have been thoroughly reviewed by all parties. You have 30 days from the date of delivery to return any order with an RA#, after 30 days the product cannot be returned. All returns must be back at Outdoor Living Your Way within 30 days of the original date. NO EXCEPTIONS.

Call Tags for Returns

The manufacturer will repair or replace frames for wind-damaged umbrellas for our customers. It will be the customer’s responsibility to pay for repairs or replacement frames and freight both to and from the manufacturer.

Also, for returns, you must fill out a call tag request form. Therefore, the RA# must be on the outside of the package near the label. If the RA is not visible on the outside of the box, Outdoor Living Your Way will refuse the package. Outdoor Living Your Way will bill Call Tags to you until determined otherwise.

Goods Damaged During Shipment

Please open and inspect each item for concealed damage from shipping. Furthermore, the carrier only gives us three days to notify them of concealed damage; after three days the claim is denied! Please understand that we are not responsible for damages caused by the carrier, and they will not be repaired at our expense. If you miss the deadlines you will be responsible for the repair/replacement cost. Please take the time to inspect the product upon receipt. This is your responsibility. If there is concealed damage, you must notify us immediately so we can get the claim started before their cutoff time of three days. We apologize for any inconvenience.

THANK YOU for shopping Outdoor Living Your Way! We’re here to provide you with the best quality custom umbrellas and cushions at the most reasonable prices with an emphasis on customer service. LEAD TIME: Cushions & pillows: 5-6 weeks Umbrellas: 2-3 weeks Times are subject to change depending on the season RUSH is available. There will be a 30% RUSH FEE on umbrellas and a 50% RUSH FEE on cushions. E-mail or call us if you need it sooner than our LEAD TIME.

HOURS: Outdoorlivingyourway.com is open all year Monday-Friday 9a – 5p ET Closed Memorial Day, July 4th, & Labor Day / Call about Thanksgiving & Christmas/New Year’s closures. CONTACT US: If you have questions or are interested in any options or products that are not listed here on our website, please e-mail us at sales@outdoorlivingyourway.com, submit a form through our Contact page, or call or text 919-975-7414 (M-F, 9a-5p ET).