Where are your products made?

All of our products are expertly crafted and assembled in the USA, right in the textile heart of North Carolina. Our team cuts, sews, and assembles everything in-house to ensure top-tier quality from start to finish.

What materials do you use?

Only the good stuff. We use 100% solution-dyed acrylic fabrics from trusted brands like Sunbrella® and Sattler®. They’re known for their durability, vibrant color retention, and resistance to fading—even in the harshest outdoor conditions.

Do you offer custom sizes or colors?

Absolutely. Whether you’re designing a dreamy patio space or outfitting a beachfront resort, we can customize umbrellas, cushions, and pillows to fit your vision. Just reach out with your specs—we love a good design challenge.

Can I order just one cushion?

You sure can! Whether you need a single replacement or just want to test the waters with one piece, we’re happy to help. No minimums here—just maximum comfort.

How long will it take to get my order?

Production times vary depending on the season and your order size, but most orders ship within 2-3 weeks. If you have a deadline or event, be sure to let us know—we have options to make it happen.

What’s your return policy?

We stand behind our work 100%. If something’s not right, we’ll make it right. Because our products are custom-built and made-to-order, returns are subject to certain conditions. For full details, see our Warranties and Returns page.

Can I get fabric samples before I order?

You bet. Just let us know what colors or collections you’re interested in, and we’ll send you samples to test in your space before you commit. All you need to pay is the shipping.

What are your hours of operation?

We’re open year-round, Monday through Friday, from 9 AM to 5 PM ET. Our workshops are closed on Memorial Day, July 4th, and Labor Day. For Thanksgiving and Christmas/New Year’s closures, just give us a call for the specific dates.

Do you sell to trade professionals or businesses?

Yes! We work with designers, architects, hospitality groups, and commercial clients. Reach out for trade pricing and collaboration opportunities.

My project has flame-resistance requirements. Do you sell flame-resistant products?

We do! Many of the fabrics we offer are available with flame-retardant options that meet industry standards for commercial and hospitality use. Just let us know your requirements, and we’ll help you select the right materials for the job.